Shop Policies:

Returns:

Unused yarn with original labels and receipt is returnable for 60 days for store credit or exchange. Yarns must be returned in original condition (not wound) from a clean, odor free environment. Sale merchandise, patterns, books, needle/hook sets, notions, gifts and special orders are not returnable. Needles/hooks (not in sets) in original condition and packaging may be exchanged within 5 days of purchase with original receipt.

Help on a Project:

We are happy to answer customers' brief questions over the counter when time permits. If you need extensive help (more than 5-10 minutes) or you bought your yarn elsewhere, please sign up for one of our Drop In Clinics, or make an appointment for a private lesson. You can purchase a Drop In punch card for $40 (4 Drop In's) and Private lessons are $30/hour. Please see the Classes page for more information!

Special Orders:

We love special orders! We do require a 50% deposit on all special orders, and an additional shipping/handling fee may apply depending on the yarn company and how quickly you'd like to receive your special order item.

Shipping:

We ship via USPS Priority Mail and Express Mail. Every package we ship is insured and we normally process orders within 24-48 hours. Our domestic shipping rate is a flat $7.00, and on all orders over $100.00, your domestic shipping is free.

Winding:

If you would like us to wind your yarn, just ask. We are pleased to offer complimentary winding services for most yarns purchased in our shop. Please remember that once we wind a skein for you, it isn't returnable. If you aren't sure if you'll need all those skeins for your project, wind only one or two and bring the others in to be wound as needed. We only ask that you keep the original label on the unwound skein so we know it was purchased at The Sated Sheep. Special events or sales mean that we may be too busy to wind your yarn at that particular time. Should this happen, you can always leave your yarn with us to be wound, and pick it up at another time. Or as stated above, just keep the original labels on the skeins and bring them in anytime to be wound.

Class Policies:

Payment for classes is due in full at time of registration. Registration can be done by email, phone or in person at the shop.

Class fees are non-refundable unless cancellation is made prior to 72 hours before the start of class.

Material fees are not included in the class/workshop fee unless specifically noted in the class outline. We require that you use Sated Sheep yarns in our classes and workshops, but not Knit or Crochet-A-Longs. You will receive a 10% discount for any materials purchased for your class. While we may bend this rule some in specific circumstances, it really is essentially for beginning classes in knit or crochet.

If you cannot make it to all the sessions of any given class, please understand that the instructor cannot make it up for you.

We reserve the right to cancel a class or workshop if too few students are enrolled. A full refund will be made, or can be applied to any other class at The Sated Sheep. We require a minimum of three students for classes. Our maximum enrollment is 8 for children and 10 for adults.

We ask our students to make sure they are OK with the prerequisites for the class or workshop they have signed up for. If you have any questions, please call or email us.

Please remember Class Etiquette. Please turn cell phones off or on vibrate during class sessions. We ask that only those registered for class attend. Please arrive for class 10 minutes early with all tools and supplies needed and your yarn wound.

All personal information collected during class registration is kept private.

Interested in a "custom" class? A private or a duo lesson? Call or email us and we will be happy to set it up! All classes are held at The Sated Sheep, 100 Commons Road, Suite 5, Dripping Springs, Texas 78620 unless otherwise specified.

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